Create Happy Shoppers By Delivering Exceptional Customer Service Across All Digital Channels
Summary: <p>In today’s episode, my guest is Vikas Bhambri the SVP, Sales & Customer Experience from <a href="https://www.kustomer.com/" rel="noopener noreferrer" target="_blank">Kustomer</a>. They are a top-rated Customer Relationship Management (CRM) platform that helps Shopify brands to deliver modern omnichannel customer service that creates customers for life. </p><p>Kustomer is a <a href="https://ecommercefastlane.com/podcast/episode-105/" rel="noopener noreferrer" target="_blank">Shopify Plus Certified App Partner</a> and powers many notable brands in the Shopify ecosystem like <a href="https://www.thirdlove.com/" rel="noopener noreferrer" target="_blank">Thirdlove</a>, <a href="https://www.bulletproof.com/" rel="noopener noreferrer" target="_blank">Bulletproof Coffee</a>, <a href="https://www.untuckit.com/" rel="noopener noreferrer" target="_blank">Untuckit</a>, <a href="https://www.outdoorvoices.com/" rel="noopener noreferrer" target="_blank">Outdoor Voices</a>, and more.</p><p>This is a timely conversation with the holiday shopping season just around the corner.</p><p>WHAT YOU WILL LEARN TODAY</p><p>The new expectations of personalized customer support.</p><p>Why ticketing systems are outdated for the modern consumer.</p><p>Advancements in Kustomer's AI interpret a customer's intent to resolve or route requests faster.</p><p>Why consumers are contacting customer service throughout the buyer journey: before, during and after the transaction.</p><p>LINKS AND RESOURCES MENTIONED</p><p><a href="https://www.kustomer.com/" rel="noopener noreferrer" target="_blank">Kustomer</a></p><p><a href="https://apps.shopify.com/kustomer" rel="noopener noreferrer" target="_blank">Kustomer Shopify App</a></p><p><a href="https://www.kustomer.com/events/" rel="noopener noreferrer" target="_blank">Kustomer Now. What’s NOW and What’s NEXT in CX</a> - November 10, 2021 [Virtual Event]</p><p><a href="https://www.kustomer.com/case-study/thirdlove/" rel="noopener noreferrer" target="_blank">ThirdLove Case Study</a></p><p><a href="https://www.kustomer.com/case-study/bulletproof/" rel="noopener noreferrer" target="_blank">Bulletproof Case Study</a></p><p>This episode is brought to you by <a href="https://www.attentivemobile.com/?utm_source=shopify-fastlane&utm_medium=website" rel="noopener noreferrer" target="_blank">Attentive</a>, the most comprehensive text message marketing solution for modern Shopify brands.</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
