Summary: <p>In today’s episode, my guest is Jonathan Poma the Founder & CEO of <a href="https://www.loopreturns.com/" rel="noopener noreferrer" target="_blank">Loop Returns</a>.</p><p>Loop is the returns and exchanges platform purpose-built for Shopify brands that drives customer lifetime value and reduces refunds. Merchants that use Loop make more money because they assist customers to make an exchange vs a refund. Notable Shopify brands including Allbirds, Brooklinen, and Chubbies Shorts choose Loop Returns to deliver a great returns experience to their customers. </p><p>WHAT YOU WILL LEARN TODAY</p><p>Why the post-purchase experience is a crucial part of the commerce stack.</p><p>How to drive up customer lifetime value through exchanges.</p><p>Why exchanges continue the customer relationship and lead to higher LTV.</p><p>LINKS AND RESOURCES MENTIONED</p><p><a href="https://www.loopreturns.com/" rel="noopener noreferrer" target="_blank">Loop Returns</a></p><p><a href="https://www.loopreturns.com/blog" rel="noopener noreferrer" target="_blank">Loop Customer Success Stories</a></p><p>This episode is brought to you by <a href="https://www.attentivemobile.com/?utm_source=shopify-fastlane&utm_medium=website" rel="noopener noreferrer" target="_blank">Attentive</a>, the most comprehensive text message marketing solution for modern Shopify brands.</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
