129: Invigorate Positive Experiences With Your Customers Through Chat, Email, Social, Phone, SMS, Video, And Cobrowse
Summary: <h2>Your Business Is A Journey. Invest In Yourself Today.</h2><p>Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is <u>a new idea</u>, <u>a strategy</u>, <u>a Shopify app</u>, or <u>a marketing platform</u> to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.</p><p>My guest in today’s episode is Amrit Dhangal the Co-founder and Chief Operating Officer from <a href="https://acquire.io" rel="noopener noreferrer" target="_blank">Acquire</a>. They are a Conversational Customer Experience Platform that helps brands ride the next wave of CX. Their platform enables Shopify brands to thread customer conversations into one ongoing relationship while allowing the brand to focus on growing the business and delighting customers.</p><h2>What You Will Learn Today</h2><ul> <li>Why Shopify brands are winning by offer an omnichannel customer experience.</li> <li>Benefits of automating frequently asked questions with a chatbot and knowledge base resources.</li> <li>Primary trends and expectations influencing customer support operations today.</li> <li>Trends that emerged in 2020 and what’s going to stick around in 2021 and beyond.</li> </ul><h2>Links And Resources Mentioned</h2><ul> <li><a href="https://acquire.io" rel="noopener noreferrer" target="_blank">Acquire</a></li> <li><a href="https://apps.shopify.com/acquire" rel="noopener noreferrer" target="_blank">Acquire Shopify App</a></li> <li><a href="https://acquire.io/templates/" rel="noopener noreferrer" target="_blank">Customer Support Templates</a></li> <li><a href="https://acquire.io/whitepaper-ebook/" rel="noopener noreferrer" target="_blank">The Definitive Guide to Ecommerce Customer Experience</a></li> </ul><h2>Thank You For Listening</h2><p>I truly appreciate you choosing to listen to the show and for supporting the podcast and its sponsors. If you enjoyed today’s show, please <strong>share</strong> it using the social media buttons on this page.</p><p>I would also be so grateful if you would consider taking a minute or two to <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">leave an honest review and rating for the show on iTunes</a>. They’re <strong>extremely</strong> helpful when it comes to reaching our entrepreneurial audience, and I read each and every one personally!</p><h2>Growth Mindset?</h2><p>Listen to the eCommerce Fastlane Podcast on <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">Apple Podcasts</a>, <a href="https://open.spotify.com/show/3NXb9XBWN81Us3suywpuUN?si=dtMA4DF8QfeUBtOH610z_A" rel="noopener noreferrer" target="_blank">Spotify</a>, <a href="http://www.stitcher.com/s?fid=185272&refid=stpr" rel="noopener noreferrer" target="_blank">Stitcher</a>, or <a href="https://ecommercefastlane.com/googleplay" rel="noopener noreferrer" target="_blank">Google Play</a>. Subscribe to the show and get notifications when new episodes are released.</p><h2>Episode Sponsor: <a href="https://ecommercefastlane.com/carro" rel="noopener noreferrer" target="_blank">CARRO</a> </h2><h4><em>Today’s episode was brought to you by Carro, a powerful Shopify app and sales channel that discovers ALL the creators, press, and media that already love your brand.</em></h4><p>Whether it's your brand’s customers, email subscribers, or fans, Carro will reveal all the influential people with a connection to your brand. If an influencer with a million followers bought from your store, would you know about it? </p><p>Discover all of your influencers for free with Carro, available in the Shopify App Store! </p><p>Go to <a href="https://ecommercefastlane.com/carro" rel="noopener noreferrer" target="_blank">getCarro.com</a> and get started for free today!</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
