145: Build Your Customer Experience Superpower Through Meaningful And Profitable Interactions With Customers
Summary: <h2>Your Business Is A Journey. Invest In Yourself Today.</h2><p>Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is <u>a new idea</u>, <u>a strategy</u>, <u>a Shopify app</u>, or <u>a marketing platform</u> to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.</p><p>In today’s episode, my guest is Romain Lapeyre the Co-Founder and CEO of Gorgias. They help Shopify brands to turn their support operations into a profit center. It’s an interesting paradigm shift. A customer service platform that actually makes a Shopify brand more money!</p><p>Gorgias helps to centralize customer interactions and automate responses to repetitive questions, so your support agents will become sales associates, who spend more time on meaningful, and profitable interactions with customers.</p><p>Let’s jump in and learn more about why 6000+ Shopify brands choose Gorgias.</p><h2>What You Will Learn Today</h2><ul> <li>Why providing customer service on every channel will improve your customer experience.</li> <li>Scalable strategies and tactics to set up your support channel the right way.</li> <li>How to cut customer support time in half and eliminate ticket backlog.</li> <li>How support can help with retention and generate significant revenue.</li> </ul><h2>Links And Resources Mentioned</h2><ul> <li><a href="https://www.gorgias.com" rel="noopener noreferrer" target="_blank">Gorgias</a></li> <li><a href="https://apps.shopify.com/helpdesk" rel="noopener noreferrer" target="_blank">Gorgias Shopify App</a></li> <li> <a href="https://www.gorgias.com/demo" rel="noopener noreferrer" target="_blank">Book a live demo of Gorgias</a> - Mention "Fastlane" and get your second month free! - Thanks, Romain.</li> <li><a href="https://www.decathlon.com" rel="noopener noreferrer" target="_blank">Decathlon</a></li> <li><a href="https://hellotushy.com" rel="noopener noreferrer" target="_blank">Hello Tushy</a></li> </ul><h2>Thank You For Listening</h2><p>I really appreciate your choosing to listen to the show and for supporting the podcast and its sponsors. If you enjoyed today’s episode, please <strong>share</strong> it using the social media buttons on this page.</p><p>I would also be so grateful if you would consider taking a minute or two to <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">leave an honest review and rating for the show on iTunes</a>. They’re <strong>extremely</strong> helpful when it comes to reaching our entrepreneurial audience, and I read each and every one personally!</p><h2>Growth Mindset?</h2><p>Listen to the eCommerce Fastlane Podcast on <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">Apple Podcasts</a>, <a href="https://open.spotify.com/show/3NXb9XBWN81Us3suywpuUN?si=dtMA4DF8QfeUBtOH610z_A" rel="noopener noreferrer" target="_blank">Spotify</a>, <a href="http://www.stitcher.com/s?fid=185272&refid=stpr" rel="noopener noreferrer" target="_blank">Stitcher</a>, or <a href="https://ecommercefastlane.com/googleplay" rel="noopener noreferrer" target="_blank">Google Play</a>. Subscribe to the show and get notifications when new episodes are released.</p><h2>Episode Sponsor: <a href="https://www.omnisend.com/shopify-email-marketing/?utm_source=ecommercefastlane&utm_medium=referral&utm_campaign=fastlane_shownotes" rel="noopener noreferrer" target="_blank">OMNISEND</a> </h2><h4><em>Today’s episode is brought to you by Omnisend, the leading Shopify automation platform to drive sales on autopilot.</em></h4><p>With more than 3,000 5-star reviews on Shopify Appstore, Omnisend is a top email & SMS marketing automation platform that helps nimble ecommerce teams drive more revenue without increasing their workload. </p><p>Full Shopify integration, pre-built automation workflows, intuitive segmentation, and no-code editing make it easy to get up & running without diving into the gritty details - unless you want to. </p><p>More than 50,000 ecommerce brands use Omnisend to grow their businesses on autopilot, converting their customers with quick-to-build, highly-relevant emails & texts. </p><p><a href="https://www.omnisend.com/shopify-email-marketing/?utm_source=ecommercefastlane&utm_medium=referral&utm_campaign=fastlane_shownotes" rel="noopener noreferrer" target="_blank"><strong>Find out more about Omnisend today and start your 14-day free trial, no credit card required</strong></a><strong>.</strong></p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
