Give Your Customers Access To Great Customer Service To Ensure They Feel Valued, Appreciated, And Heard
Summary: <p>In today’s episode, my guest is James Hotson the VP of Partnerships from <a href="https://www.thankful.ai/" rel="noopener noreferrer" target="_blank">Thankful</a>. Its mission is to give every customer access to great service by giving every Shopify brand the technology to deliver it. With Thankful on call 24/7/365, your business can scale and increase customer satisfaction without spiraling costs.</p><p>You can let technology do what technology does best so your humans can do what they do best; with Thankful on your team, human support staff can invest more time building customer engagement, and less time with repetitive tasks.</p><p>Notable Shopify brands like Untuckit, Puravida Bracelets, MeUndies, Blenders Eyewear, Bombas, Morphe, and many more, all trust Thankful to power intelligent automation for their businesses, which leads to world-class customer service.</p><h2>What You Will Learn Today</h2><ul> <li>How technology is solving the pain, sorrow, and desperation that customers feel when they are forced to interact with customer service.</li> <li>How AI in customer support doesn't have to be an all-or-nothing mindset.</li> <li>How deep learning and natural language processing can take the right actions based on the intended meaning from your customer.</li> <li>How to scale multichannel support where your customers want to communicate - such as social media, SMS, chat, and email.</li> </ul><h2>Links And Resources Mentioned</h2><ul> <li><a href="https://www.thankful.ai" rel="noopener noreferrer" target="_blank">Thankful</a></li> <li><a href="https://www.thankful.ai/learning-center" rel="noopener noreferrer" target="_blank">Thankful Case Studies</a></li> <li> <a href="https://ecommercefastlane.com/thankful" rel="noopener noreferrer" target="_blank">Thankful demo with impact analysis + a free pair of Blenders Blue Light Blockers</a>!</li> <li><a href="https://www.untuckit.com/" rel="noopener noreferrer" target="_blank">Untuckit</a></li> <li><a href="https://www.puravidabracelets.com/" rel="noopener noreferrer" target="_blank">Puravida Bracelets</a></li> <li><a href="https://www.meundies.com/" rel="noopener noreferrer" target="_blank">MeUndies</a></li> <li><a href="https://www.blenderseyewear.com/" rel="noopener noreferrer" target="_blank">Blenders Eyewear</a></li> <li><a href="https://bombas.com/" rel="noopener noreferrer" target="_blank">Bombas</a></li> <li><a href="https://www.morphe.com" rel="noopener noreferrer" target="_blank">Morphe</a></li> </ul><h2>Thank You For Listening</h2><p>I really appreciate your choosing to listen to the show and for supporting the podcast and its sponsors. If you enjoyed today’s show, please <strong>share</strong> it using the social media buttons on this page.</p><p>I would also be so grateful if you would consider taking a minute or two to <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">leave an honest review and rating for the show on iTunes</a>. They’re <strong>extremely</strong> helpful when it comes to reaching our entrepreneurial audience, and I read each and every one personally!</p><h2>Growth Mindset?</h2><p>Listen to the eCommerce Fastlane Podcast on <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">Apple Podcasts</a>, <a href="https://open.spotify.com/show/3NXb9XBWN81Us3suywpuUN?si=dtMA4DF8QfeUBtOH610z_A" rel="noopener noreferrer" target="_blank">Spotify</a>, <a href="http://www.stitcher.com/s?fid=185272&refid=stpr" rel="noopener noreferrer" target="_blank">Stitcher</a>, or <a href="https://ecommercefastlane.com/googleplay" rel="noopener noreferrer" target="_blank">Google Play</a>. Subscribe to the show and get notifications when new episodes are released.</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
