The Postal Service Experience with Kate Rutter - You've got mail
Summary: Kate Rutter, adjunct professor and co-host of the brilliant "What Is Wrong With UX" podcast, joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. <br><br>From stamps as a form of currency to who foots the bill for experience improvements and from voting by mail to US vs NZ postal service operations, we go through a range of customer scenarios, naturally including the ones that have irked us personally (so on-brand).<br><br>So, listen in to this extra special episode where we, in Kate's fitting words, continue to "bring and highlight the specialness and interestingness of what might be perceived as mundane" design.<br><br>Originally recorded on 9 Jan 2021.<br><br>Find us on Twitter and Instagram @EverydayExpPod to see examples of what we talked about in this episode and share your own experiences. All other channels linked here: linktr.ee/EverydayExpPod.<br><br>Intro and Outro tracks thanks to:<br>- Music by 8er41 from Pixabay (<a href="https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224" rel="noopener">https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224</a><br>- Small Group Walla by Corsica S on freemusicarchive.org (<a href="https://freemusicarchive.org/music/Corsica_S#contact-artist)" rel="noopener">https://freemusicarchive.org/music/Corsica_S#contact-artist)</a>
