Summary: How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.<br><br>In this podcast, we discuss:<br><br>IT modernization at the USPTO<br>IT modernization challenges in the federal government<br>Information technology procurement and IT agility<br>IT modernization and the cloud environment<br>Culture change and IT modernization<br>IT modernization and talent management<br>Using IT modernization to improve customer experience<br>RPA and IT modernization<br>Business transformation and IT modernization<br><br>Watch the video and read the full transcript.<br><a href="https://www.cxotalk.com/episode/cio-playbook-it-modernization" rel="noopener">https://www.cxotalk.com/episode/cio-playbook-it-modernization</a>
