Summary: Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel.<br> In This Episode, Holly Reveals:<br> <br> * Her favorite customer success story, and she shares a difficult guest situation and how she dealt with it.<br> * Some tips on how hotels can maximize their revenue strategies, what key metrics she looks at, and in her opinion, where the GM come into this picture.<br> * How hotels can gain more brand-loyal customers, even when the guests comes in via an OTA.<br> * Something she sees hotel managers and owners getting bogged down with that they could easily delegate, but choose not to.<br> * Her course, lets rock the hotel, which is a 9-module program for aspiring hotel general managers on how to effectively communicate, delegate and manage priorities to achieve management success.<br> <br> <br> <a class="avia-button avia-button-fullwidth avia-icon_select-no avia-color-custom " href="http://letsrockthehotel.com/jon/" target="_blank" rel="noopener noreferrer">Download the FREE Guide</a><br> <br> 15 Must Ask Interview Questions When Hiring for Front Desk Agents<br> <br> <br> Resources & Links<br> Holly Arora<br> <br> * holly@letsrockthehotel.com<br> * <a href="https://www.linkedin.com/in/holly-arora-455b6866/" target="_blank" rel="noopener noreferrer">LinkedIn</a><br> <br> Lets Rock The Hotel<br> <br> * <a href="http://letsrockthehotel.com" target="_blank" rel="noopener noreferrer">Website</a><br> * tel: +1 650-466-8825<br> * FREE Download: <a href="http://letsrockthehotel.com/jon" target="_blank" rel="noopener noreferrer">15 Must Ask Interview Questions When Hiring for Front Desk Agents</a><br> <br>
