HHS' Administration for Children and Families has reengineered its business processes

Summary: The Department of Health and Human Services’ Administration for Children and Families provides 60 billion dollars in grants annually. Its processes were stuck in the paper world and ripe for innovation. Ben Goldhaber is the Deputy assistant secretary for administration in the Office of administration and Emily Mella is the chief experience officer in office of administration in HHS’s Administration for Children and Families. They tell executive editor Jason Miller about how ACF doubled down to reengineer the business processes and take advantage of emerging technologies. Learn more about your ad choices. Visit megaphone.fm/adchoices