Summary: In the age of Ai, and tech and more tech we still need humans and more than ever before. _ Chatbots, chatbots chatbots -reducing cognitive load on the rep by getting every single agent an AI assistant -Trends post Covid-19 Embrace WFA - Work from Anywhere Beware of data/asset protection Think about its impact on channels Full view of the customer experience. GQ is cofounder of LTV plus - https://www.ltvplus.com/author/gq/ Twitter: https://twitter.com/gqfu
