Summary: What role do surveys play in getting the voice of the customer? Why do less and less people respond? How do you build a world class VOC program? Where do you start Reach Bob across all channels @Bobfurniss
Summary: What role do surveys play in getting the voice of the customer? Why do less and less people respond? How do you build a world class VOC program? Where do you start Reach Bob across all channels @Bobfurniss