Summary: If you’re in business longer than say a week you’re likely going to experience an unhappy customer. It is the sign of the times. People are more edgy, they are stressed out for a variety of reasons therefore in general I believe people are less tolerant, less patient and more demanding. Which is not necessarily a bad thing. It’s just a fact! How we deal with these customers will determine our future success. Learn the 4 types of customers and the 7 ways to handle unhappy customers.
