![The Curated Experience show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/088/434/small/curated-experience.png)
Summary: Bob Furniss and I prognosticate on what the future of the contact center would look like. Starting with its mission What skills the people will need Goals and Metrics Reward and Incentive
Summary: Bob Furniss and I prognosticate on what the future of the contact center would look like. Starting with its mission What skills the people will need Goals and Metrics Reward and Incentive