VBA rewarding employees with extra days off for meeting and beating performance standards

Summary: Performance metrics are king for the Veterans Benefits Administration. It's constantly trying to improve on quarterly timeliness goals for processing a wide variety of veterans claims. But it's also balancing some big long-term projects that take up valuable time and attention. VBA spent the past year finding new ways to motivate and reward its employees. Top leadership says the new methods are working. More now from Federal News Network's Nicole Ogrysko.