Summary: “In transit, we sometimes err on the side of the known rather than on the side of the innovative.” Phil Verster, President and CEO of Metrolinx, runs his agency as businesses to lessen the burden on the taxpayers. With major expansion and construction projects happening within the Toronto area worth ~$30 Billion, that’s a good idea. Phil discusses these expansion projects and the importance of customer satisfaction – focusing on safety, the customer experience, and capturing riders early in life.
