![The Curated Experience show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/088/434/small/curated-experience.png)
Summary: Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question
Summary: Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question