Best of: How to Turn a Critic into a Customer




The Flipped Lifestyle Podcast show

Summary: <br> In this Best of Episode we help Daniel decide if he’s expert enough to start his online business.<br> This episode was originally published on July 10, 2018.  You can check out the original episode here:  <a href="http://flippedlifestyle.com/podcast212" target="_blank" rel="noopener noreferrer">http://flippedlifestyle.com/podcast212</a><br> FULL TRANSCRIPT<br> Jocelyn: Hey, y'all!  On today's podcast, we help Daniel decide if he's expert enough to start his online business.<br> <br> Shane: Welcome to the Flipped Lifestyle podcast where life always comes before work.  We’re your hosts, Shane and Jocelyn Sams.<br> <br> We’re a real family who figured out how to make our entire living online.  And now, we help other families do the same. Are you ready to flip your life?  Alright, let’s get started.<br> <br> What's going on everybody?  Welcome back to the Flipped Lifestyle podcast, it is great to be back with you again this week!  Super excited to have another member of the Flip Your Life community on the show today. I've been looking forward to this specific interview all week, and you're going to learn why here in just a minute.<br> <br> Jocelyn: I'm pretty sure he's talked about it like every single day.  <br> <br> Shane: Every single day.  I'm so pumped up right now to welcome Daniel Hulsman to the show.  <br> <br> Daniel, what's up man?  <br> <br> Daniel: Hey, how you guys doing?  It's really good to be out here and talking to you both!  <br> <br> Jocelyn: We are pumped to have you here, as Shane has mentioned.  <br> <br> Shane: I am super pumped to have you here! <br> <br> Jocelyn: Shane loves telling stories, so I'm just going to let him take it away.  <br> <br> Shane: Alright, here's how Daniel and I got together, okay? <br> <br> Jocelyn: Something I should know?  <br> <br> Shane: No, no.  This is a G-rated show, Jocelyn.  Alright, so Daniel sent me an email during a recent launch.  A few weeks ago, we opened the doors to the Flip Your Life community and started giving everybody out there a month for free.  Daniel apparently heard this and signed up and you know, and he went through a couple of the emails and things like that. He had not joined yet, he had not joined the membership yet.  So, I wake up one morning, and I get this email because yes, we check our emails, okay. And I get a message and the first line -- what was the subject line on this? <br> <br> Daniel: I'm just shaking my head over here.  <br> <br> Shane: I know, right.  There was some hater-ade in this email, people.  This is a critique, is what I'm about to show you, I'm not going to read the whole thing.  But Daniel's sends me this email and says two things -- a little smug Daniel, I'm not going to lie -- but it said two things: "One, your customer service link in this email leads to a 404 page.”  So that is not a good sign when somebody pointing out a broken link. <br> <br> Jocelyn: When your email starts like that it’s probably not going to go too good.<br> <br> Shane: And he made the emoticon, it wasn't even the Emoji.  He actually used the type of symbols of a smiley face with a tear.  That's sad, guys, we're supposed to have all this together, right?  And then he goes on with this giant block text of paragraph about just all sorts of stuff he didn't like in our marketing and things like that, but here's what drew me in.  Are you ready for this Daniel? This is the turn to the positive, this is the turn to the light side of the force. <br> <br> Daniel: (sighs)<br> <br> Shane: So he's critiquing all of our sales techniques and blah, blah, blah, and I just heard all of this skepticism in all of this stuff.  And then he said, "And you gave me a heart attack on Episode 200 when you said goodbye because I did not want your podcast to go away.”  <br> <br> So that's where the turn was and it says,