Summary: <br> <br> <a href="http://brianjpombo.com/how-important-is-customer-service/"></a><br> <br> <br> <br> <br> <a href="http://DreamBizChat.com">http://DreamBizChat.com</a><br> <br> <br> <br> <br> <a href="http://offthegridbiz.com/chris-white-dripworks/">Chris White – DripWorks</a><br> <br> <br> <br> <br> How important is customer service to Your Business? Hi, I’m Brian Pombo. Welcome back to the Orange Office in Grants Pass, Oregon. <br> <br> <br> <br> With me today for the first time on these videos is Tyler Pombo, my oldest son, he’s five years old and he is just going to be helping me out a little bit as we talk today about the interview that I had with Chris White. <br> <br> <br> <br> This fellow right here, he’s from Drip Works. You can find them at <a rel="noreferrer noopener" href="https://www.dripworks.com/" target="_blank">dripworks.com</a> and they deal in drip irrigation and he gave a talk over at the Mother Earth News Fair in Albany, Oregon. <br> <br> <br> <br> I didn’t even get to see his talk, but supposedly it was really good. I talked to him afterwards. He felt good about it and it was an interesting thing because he comes at it from a different angle. <br> <br> <br> <br> He’s a sales representative for Drip Works and is one of the first people of his position that I’ve actually had on the show. <br> <br> <br> <br> That was very interesting to come at it from that end and come up with some different questions and everything. I had talked to them about how this worked in the marketing plan for Drip Works. <br> <br> <br> <br> The one thing he pointed to is that Drip Works has that really makes them stand out in the marketplace is customer service. And so they make sure they have customer service lines. Even though a lot of their stuff is online base, so you go on their site and purchase some of their items.<br> <br> <br> <br> Everything is made to include people that are brand new to drip irrigation. So they have kits and so forth that you can buy and all these other things. <br> <br> <br> <br> They have trained people in their customer service so you can call them and ask them if you have an specific issue, what you should be doing, especially if you’re new to the whole thing.<br> <br> <br> <br> That’s what Chris’s job is. And if you look at it, really everything that he does has to do with customer service. So the whole him being at this show, him giving a speech on why it’s important to have drip irrigation and if you’re interested in having drip irrigation, why you should look into it and ask the pros that know how to do it. All those things, it’s all part of customer service.<br> <br> <br> <br> It’s all part of being out there and being a real person in this digital world. Oftentimes we want everything to be automated and we forget that you gotta be real. You have to have….everything is one-on-one, everything is relationship reliant. <br> <br> <br> <br> That’s what I say over and over again when I’m working with my clients and customers and helping them to able to really connect with their customer base and make it completely competition free. Is to really have that one-on-one relationship. So customer service, it’s not only necessary in your businesses necessary in every business to really make you stand out, go and listen to that episode. <br> <br> <br> <br> I’ve got a link in the description below. Also in the link in the description below or above, depending on where you’re watching this is a a a special link that I talk about every time and all of my videos and it’s specifically for those of you who are owners and executives in the self-reliance field. <br> <br> <br> <br>
