Summary: After years of low employee engagement the Secret Service this year finally saw morale and retention improvement. Everyone's heard the stories — the hours are long and agents are expected to be ready at a moment's notice. And the 2016 presidential campaign kept Secret Service agents so busy that the agency blew past the statutory limit on overtime pay. But in 2018 the Secret Service improved 11 points on the Best Places to Work rankings. Susan Yarwood is the Secret Service's chief human capital officer. She told Federal News Network's Nicole Ogrysko the path to improving employee engagement at the agency was a long, long process. Hear about it on Federal Drive with Tom Temin.
