Summary: It's my word against hers so what now? If you've ever been in a homeowner vs. house cleaner "my word against hers" it can feel pretty helpless. Angela Brown, The House Cleaning Guru says it's best to clarify expectations up front on the walkthrough. Set boundaries and guidelines and get agreements in writing. Before you get to the "my word against hers" mismanagement of communication ask questions. Ask what to do if something malfunctions. Do you call? Text?
