![Rework show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/076/302/small/rework.jpeg)
Summary: In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.