Summary: There are over 20 ways that companies' policies, procedures and practices drive customers away to alternatives. David Arvin provides a multitude of strategies and tactics that businesses can use to attract and retain new customers. David Avrin, CSP has become one of the most popular speakers on customer experience in the world today. In recent years, David has presented for enthusiastic organizations and audiences in 22 countries on 6 continents. A former CEO group leader and an in-demand speaker for Vistage International, the world’s leading CEO member organization, David Avrin has had over 4,000 one-on-one conversations with company leaders regarding their value proposition and competitive advantages. David is the author of Why Customers Leave (And How to Win Them Back). Today's show is sponsored by Audible.com. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.
