What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

Summary: In this episode, Allison Pickens (COO, Gainsight) sits down with Kristina Shen (Partner, Bessemer Venture Partners) to discuss what she's learned about the most successful customer success teams as a board member, what type of performance indicators the board expects from a customer success team, and more.