Great employee experiences lead to great customer experiences with Ashwin Ballal – CIOitk #11

Summary: This week I’m joined by Ashwin Ballal who is the Chief Information Officer for Medallia. Ashwin has served as CIO for companies of different sizes and is Medallia’s first CIO. One of Ashwin’s passions is customer experience. In our conversation, Ashwin outlines how great employee experiences lead to great customer experiences. He outlines how everyone talks about customer experience, but few know how to operationalize it. As part of the discussion, we cover the role of data, privacy and a moral compass.