Ken Blanchard, Author of ‘The One Minute Manager’ Ministers the Simple Truths of Great Customer Service

Summary: One of Dr. Ken Blanchard’s favorite topics over the years has been customer service and how businesses can excel at it. He recently reissued his 2005 book, "The Simple Truths of Service," which has sold more than 5 million copies. This week he joins host and reputation coach Dean Rotbart to share some of the common-sense wisdom that the book imparts.