Summary: BART released its 2019 customer satisfaction study on Tuesday and the news is not good for the beleaguered rail agency. Just 56 percent of riders are satisfied with BART's services, down from 69 percent in 2016. Passenger complaints centered around security, cleanliness, fare evasion and the presence of homeless people throughout the system. We'll talk about the survey and what BART is doing to improve its services.
