Summary: The Communication Today's Parents Need No matter what type of camp you are, you want to move forward. Especially if it means providing an even better customer service experience for our parents, we need to always be re-evaluating even our most habitual practices. Communication with our parents during the summer is definitely one of those things. As the boomers and the gen-xers are moving away from our core parent age, our millennial parents have different communication preferences that we should consider before simply saying “nope, we only call”. One size definitely doesn’t fit all and especially when you consider WHO is making those calls/emails/texts and WHY you are making those calls/emails/texts, and WHEN you are making those calls/emails/texts, you have to do it strategically. Sharing their way through this changing landscape is the brilliant Matt Kaufman from Camp Ramaquois. Matt joins Andy and Sam to share their techniques, best practices and strategies for in-summer communication. Thanks for joining us, Matt! What do you think? Do you believe that a radical change in our communication strategy is in the works? Let us know in the comments below! - DCP - DAY CAMP PROGRAM IDEA OF THE WEEK - LEVEL UP YOUR DAY CAMP! Andy - Puppy Program Sam - Minute to win it Matt - Service Projects For Campers Your Hosts: Andy Pritikin, Owner/Director Liberty Lake Day Camp, past president ACA NY/NJ Sam Thompson, Recreation Supervisor, Crystal Lake Park District Matt Kaufman, Associate Director - Ramaquois Day Camp Sponsors: Thanks to our wonderful sponsors who help make this Go Camp Pro podcast possible! American Camp Association, NY & NJ http://www.acanynj.org/ AM Skier Insurance http://www.amskier.com/ Commercial Recreation Specialists (CRS) https://crs4rec.com/
