Summary: When it’s time to say, “I’m sorry,” to a client, there are strategic ways to make it count. Own it, express regret and take responsibility. In this episode we learn: - entering “victim” mode prevents us from growing into powerful business owners - plug loop holes in your procedures that put you in a position of vulnerability - avoid words like if and but in your apology - when the situation is resolved, take time to reflect on how to avoid a repeated episode in future - explore best and worst-case scenarios - have difficult conversations face-to-face It’s time to take control of your business. Become a member of Business of Design®, today: https://businessofdesign.com/?ref=2&campaign=podcast Thank you to our sponsor! Check out http://business.article.com/
