Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix

Summary: Among other topics, Brian discusses the following issues with Metis Strategy:<br> <br> * His career path from Air Force Officer to Chief Customer Officer<br> * Back office verses front office CIOs<br> * Equinix on Equinix<br> * The distribution of responsibilities between the VP of Technology Services and the CIO positions<br> * The Four Pillars of CIO Excellence<br> * Shadow IT as a signifier of service gaps<br> * Eye on the Trends: artificial intelligence, big data, software defined networking<br> <br> Brian Lillie is the Chief Customer Officer and Executive Vice President of Technology Services at Equinix, a $3.7 billion global business exchange data center provider. Brian leads Equinix’s Global Customer Success Organization as well as their Global Technology Services, which includes IT and Interconnection Product Engineering.<br> Prior to his current position at Equinix, Brian served as CIO of the organization for eight years. Before joining Equinix, he held senior-level executive roles at VeriSign and Silicon Graphics (SGI). Brian began his career in the Air Force where he worked in communications and IT.<br> Brian earned a Master of Science in Management from Stanford University’s Graduate School of Business, and a master’s degree in Telecommunications Management from Golden Gate University. He also has a bachelor’s degree in Mathematics from Montana State University.<br>