Summary: Episode 29 of FedHeads is out! Robert and Francis welcome Marcy Jacobs, Executive Director of the Digital Services team at the Department of Veterans Affairs. Marcy is also a 2018 Service to America Medals Finalist for her work to create online digital tools for veterans to more easily access benefits and services, delivering a high-quality and seamless user experience. Marcy Jacobs 2018 Sammies Finalist Profile: https://servicetoamericamedals.org/honorees/view_profile.php?profile=511 About the Service to America Medals: https://servicetoamericamedals.org/about/index.php About FedHeads FedHeads are Robert Shea and Francis Rose, who love to talk about the arcana of government management and the people who are trying to make it better. They don't have t-shirts yet, but are open to ideas. If government is your bag, you've got to listen to 'em. They're the FedHeads.
