Summary: “We’re dealing with a triple whammy…aging infrastructure, ever greater customer numbers on a finite budget.” Andy Byford, CEO of the Toronto Transit Commission (TTC), has had quite the transit journey – having held transit jobs in London, Sydney, and now Toronto. In this episode, he discusses the different governance style of the TTC and how a top-to-bottom modernization and a five-year plan led to TTC winning APTA’s Transit System of the Year award.
