Episode #122 - Loving the Fight - A New Way to Look at Conflict with Katherine Eitel Belt

Summary: When you are running a world-class practice, one of the things that is inevitable is conflict. Katherine Eitel Belt is here today to share practices that we can embrace to deal with conflict. Katherine has been a practice management consultant for a couple of decades, but now focuses solely on the communication aspect of dental practices. She is a leadership communication coach passionate about unlocking human potential. Her company focuses on three lanes of dental communication. First off is patient facing skills such as the phone and financial. The middle lane is team communication, and the third lane is audience facing communication and training teachers. Katherine shares her knowledge and wisdom in handling the inevitable conflict portion of the communication process. You can find Katherine here: <a href="http://www.lionspeak.net/">LionSpeak</a> <a href="https://www.linkedin.com/in/katherineeitel/">Katherine Eitel Belt on LinkedIn</a> <a href="https://www.facebook.com/katherine.eitel">Katherine Eitel Belt on Facebook</a> <a href="https://twitter.com/keitel1?lang=en">@Keitel1 on Twitter</a> Show Notes [01:52] Katherine has been a practice management consultant for a couple of decades. She has now narrowed her focus to specialize solely on communication training. [02:06] She focuses on patient facing communication skills such as phone skills and financial communication. The middle layer focuses on team communication from leader to team, team to team, and conflict. [02:34] The third lane is audience facing where they train other speakers and other teachers. The overall umbrella is coaching communication skills in all three of these lanes. [03:21] How having a vision will get your business to its destination sooner. It also makes it a little more fun on the way. [04:15] Having a vision and making sure it's still on track is a nonnegotiable for small business. [04:35] The reason to create a vision is to clarify for ourselves what to say yes to and what to say no to. Owners need to write the vision. Then present it to the team. [05:52] Greater clarity can create greater concerns. Today's conversation is about managing the concerns and objections of the clear vision. [06:57] How conflict is everywhere and handling it in a healthy way could change the world and our environments around us. [08:22] Knowing a few skills and reframing the conversation can change everything when it comes to conflict in communication. [09:26] We are either faced with conflict when it comes towards us or when we have an issue. In each instance take in some internal beliefs and reframe the whole idea. [10:17] Change your view that someone has to win the conversation. [10:52] What if we just have a conversation to see what will or what won't work instead of having a wrong or right. [11:37] Trying to be right all the time isn't going to work. [12:56] Committing to your brand values.

Episode #122 - Loving the Fight - A New Way to Look at Conflict with Katherine Eitel Belt

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