Summary: Our Patient Care Advocates (PCAs) are the front-line representatives of Express Scripts. They’re typically the first interaction people have with us when they call with a question. In this episode, Marquita Eberhart talks with us about the life of a PCA and the resources she’s using to balance her career today while planning for her future. We discuss Marquita’s advice for a new PCA, what a typical day looks like and what was going through her mind when she got her very first patient call.
