Summary: Machine learning and robots are moving from providing invisible customer services like stacking shelves into providing frontline customer services. We talk to Andrew Baxter, the Chairman of Publicis Communications for Australia and New Zealand, about how cutting edge technologies in customer service are transforming marketing and what this means for the consumer. You can subscribe to this podcast on Soundcloud, iTunes, Spotify, Stitcher, Libsyn or wherever you get your podcasts. You can follow us online on Flipboard (flip.it/jdwqTP), Twitter, or sbi.sydney.edu.au. For shownotes and to hear more podcasts by Sydney Business Insights, visit sbi.sydney.edu.au/podcasts
