Improving the Customer Experience with Customer Success feat. Nicolle Paradise(Sr. Dir. of CX, ADP)

Summary: In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Nicolle Paradise (Sr. Director of Client Experience, ADP) to discuss how ADP is being transformed by Customer Success, how to translate customer data into meaningful action and why customer success needs to be an intentional organism to survive.