Summary: Fresh on the heels of ClearDB deleting his entire blog - every post, every comment, everything - Frank reflects on what went wrong, how not to do customer service, and the cloud's vulnerability to bureaucratic SNAFUs.
Summary: Fresh on the heels of ClearDB deleting his entire blog - every post, every comment, everything - Frank reflects on what went wrong, how not to do customer service, and the cloud's vulnerability to bureaucratic SNAFUs.