Summary: Being a leader vs. being in charge is an important distinction to make. Whether you're a cleaning franchisor, a house cleaner, parent, clergyman, teacher, coach or boss. Being a leader isn't about giving special treatment and special favors. Angela Brown, The House Cleaning Guru says being a leader is about leading with love. Tough love and earning respect along the way. "The golden rule has become tarnished with entitlement."
