Summary: <div> <div>Guest:</div> <div> <div><a target="_blank" href="http://indiyoung.com/">Indi Young</a></div> <div><a target="_blank" href="http://twitter.com/indiyoung">@indiyoung</a></div> </div> </div> <div class="podcast-episode"> <div class="subtitle"> Indi Young talks with Dave Rael about complexity, design, empathy, interaction, and the human condition </div> <div class="podcast-summary"> <p>Indi Young has written two books, which are loved by thousands of practitioners and referenced by many curriculums. She has presented at 40+ conferences globally. In 2001, she was a founder of the UX agency Adaptive Path. She got her start as a software engineer, with a Computer Science B.S. from Cal Poly San Luis Obispo in 1987. In her early projects, she realized that there was a gap between what her team knew, as engineers and creators, and what people were trying to ultimately accomplish. Her career has been dedicated to closing this gap. </p> </div> <div class="podcast-chapters"> <h6>Chapters:</h6> <ul> <li><a href="#!"> - Dave introduces the show and Indi Young</a></li> <li><a href="#!"> - Dark patterns</a></li> <li><a href="#!"> - Complexity in systems, humanity, reciprocation, and meritocracy</a></li> <li><a href="#!"> - Non-neutrality of software, realities of humanity and limitations of algorithms</a></li> <li><a href="#!"> - Problem-space research</a></li> <li><a href="#!"> - Problem-space research in agile environments</a></li> <li><a href="#!"> - Defining empathy, the types of empathy, and criticisms of empathy applicable only to the emotional contagion type</a></li> <li><a href="#!"> - Distinguishing affective empathy and emotional contagion</a></li> <li><a href="#!"> - "Emotions are like the weather - you can't make them go away. You can't blow at the cloud and make it go away, but you can bring an umbrella and protect yourself." -Indi's neighbor</a></li> <li><a href="#!"> - Empathy and compassion and getting in touch with "what makes someone tick" - building trust</a></li> <li><a href="#!"> - Ways Indi teaches</a></li> <li><a href="#!"> - Advice for developers isolated and lacking access to the problem space</a></li> <li><a href="#!"> - Indi's book recommendation</a></li> <li><a href="#!"> - Quick wins for moving in the direction of problem-space focus</a></li> <li><a href="#!"> - Worthiness of empathy, the person and the conviction, and good energy</a></li> <li><a href="#!"> - Indi's top 3 tips for delivering more value</a></li> <li><a href="#!"> - keeping up with Indi</a></li> </ul> </div> <div class="podcast-resources"> <h6>Resources:</h6> <ul> <li><a href="http://indiyoung.com/" target="_blank">Indi's Website</a></li> <li><a href="http://indiyoung.com/resources/" target="_blank">Indi's Resources Page With Links to Mental Model Generators</a></li> <li><a href="https://www.amazon.com/dp/1933820063/?tag=devonfir-20" target="_blank">Mental Models: Aligning Design Strategy with Human Behavior - Indi Young</a></li> <li><a href="https://www.amazon.com/dp/1933820489/?tag=devonfir-20" target="_blank">Practical Empathy: For Collaboration and Creativity in Your Work - Indi Young</a></li> <li><a href="https://en.wikipedia.org/wiki/Autopoiesis" target="_blank">Autopoiesis</a></li> <li><a href="http://design.cmu.edu/user/849" target="_blank">Marc Rettig</a></li> <li><a href="https://en.wikipedia.org/wiki/Cyclomatic_complexity" target="_blank">Cyclomatic Complexity</a></li> <li><a href="https://www.amazon.com/dp/1937557405/?tag=devonfir-20" target="_blank">Design for Real Life - Sara Wachter-Boettcher</a></li> <li><a href="http://meyerweb.com/eric/thoughts/2014/12/24/inadvertent-algorithmic-cruelty/" target="_blank">Inadvertent Algorithmic Cruelty - Eric Meyer</a></li> <li><a href="http://rosenfeldmedia.com/course/introduction-to-problem-space-research/" target="_blank">Introduction to Problem Space Research - A Course Taught by Indi</a></li> <li><a href="http://developeronfire.com/podcast/episode-142-philip-morgan-sharing-hard-learned-lessons" target="_blank">Philip Morgan on Developer On Fire</a></li> <li><a href="https://www.amazon.com/dp/0062339338/?tag=devonfir-20" target="_blank">Against Empathy: The Case for Rational Compassion - Paul Bloom</a></li> <li><a href="https://www.amazon.com/dp/B00ZZMEBFS/?tag=devonfir-20" target="_blank">Inside Out (2015 film)</a></li> <li><a href="https://www.youtube.com/watch?v=QT6FdhKriB8" target="_blank">Inside Out Sadness comforts Bing Bong</a></li> <li><a href="http://developeronfire.com/podcast/episode-248-andrea-goulet-square-zero" target="_blank">Andrea Goulet on Developer On Fire</a></li> <li><a href="https://www.facebook.com/groups/developeronfire" target="_blank">The Developer On Fire Community on Facebook</a></li> <li><a href="https://www.amazon.com/dp/B004LQLKO4/?tag=devonfir-20" target="_blank">White Men Can't Jump</a></li> <li><a href="https://www.youtube.com/watch?v=ajBHZKoKYbU" target="_blank">White Men Can't Jump - Glass of Water</a></li> <li><a href="https://www.amazon.com/dp/0321278658/?tag=devonfir-20" target="_blank">Extreme Programming Explained: Embrace Change, 2nd Edition (The XP Series) - Kent Beck</a></li> <li><a href="https://www.amazon.com/dp/055338371X/?tag=devonfir-20" target="_blank">Emotional Intelligence: Why It Can Matter More Than IQ - Daniel Goleman</a></li> <li><a href="https://medium.com/fusion-by-fresco-capital/5-questions-with-dave-gray-liminal-thinking-doom-loops-attention-beliefs-filter-bubbles-more-2cd82366a520" target="_blank">5 Questions with Dave Gray: Liminal Thinking, Doom Loops, Attention, Beliefs, Filter Bubbles & More</a></li> <li><a href="https://michaelhyatt.com/courage-is-not-the-absence-of-fear.html" target="_blank">Courage is not the Absence of Fear - Michael Hyatt</a></li> </ul> </div> <div class="podcast-book-recommendation"> <h6>Indi's book recommendation:</h6> <ul> <li><a href="https://www.amazon.com/dp/1933820462/?tag=devonfir-20" target="_blank">Liminal Thinking: Create the Change You Want by Changing the Way You Think - Dave Gray</a></li> </ul> </div> <div class="podcast-tips"> <h6>Indi's top 3 tips for delivering more value:</h6> <ol> <li>Build relationships</li> <li>Listen first</li> <li>Algorithms are not neutral</li> </ol> </div> </div>
