Summary: Management researcher Prof Robert C. Liden explains the organizational leadership approach of Servant Leadership, in which managers commit to exemplary treatment of employees, who in turn respond with excellent treatment of customers -- thus boosting customer loyalty, and raising corporate culture and performance. Liden argues that the empirical studies he and others are doing into this long-term, people-first management style clearly demonstrate its power to benefit and inspire stakeholders across the spectrum. Presented by Elisabeth Lopez. Download mp3 (24.1 MB) Listen now Read transcript read more
