Summary: Mark Rudolph is a Senior Fellow in Hospital Medicine and chairman of the Patient Experience Committee for the Society of Hospital Medicine. He joins us to discuss the concept, value, and importance of improving experiences for patients. His article in “The Hospitalist” can be found <a href="http://www.the-hospitalist.org/article/defining-patient-experience-everything-we-say-and-do/" target="_blank">by clicking here</a>.<br>
