Operational Excellence in Government, is it Possible?




Business901 show

Summary: When I first listened to  Mike George’s Stong America Now program (BTW: Michael George will be appearing on the Lean Blog Podcast later this week.), I thought it was kind of a joke that hardly made sense. However, I have learned to investigate things that rub me the wrong way initially and many times I have found a little gold in the outcomes. One of those outcomes was the opportunity to interview Hundley Elliotte one of the authors of, Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency. What I liked about the book was it really removes the issues about can it be done, it is already being done. In the podcast we discussed these places and also discussed the how in applying Lean Six Sigma to any public organization. In fact, I found certain parts of the book remarkably useful  for the private sector. Very well written book without the statistical jargon so often found in Lean Six Sigma books. The authors paint a very clear picture of the role of Lean Six Sigma in Government. Hundley M. Elliotte is the global lead for the Process Performance group within the Accenture Process & Innovation Performance service line. He has more than 15 years of consulting experience, focusing on managing business value, setting strategy, identifying customer needs, and identifying and implementing improvement opportunities in diverse business sectors. Previously, Mr. Elliotte worked for more than a decade in the corporate sector, holding sales, marketing and general management positions with a leading pulp and paper manufacturer and with a plastics company. He is based in Atlanta. Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries. Read Chapter One, “Building the Anatomy for High Performance” Read about the Accenture Institute for Health and Public Service. Related Information: DMAIC, DMADV, Lean, Six Sigma for Government? Lean Six Sigma for Government Lean Six Sigma will increase effectiveness of Stimulus spending The Hell with the Economic Stimulus Package – I’ll Lead Balancing Internal and External Lean Six Sigma Consulting Roles