Summary: In a past Business901 podcast, <a href="http://business901.com/blog1/software-quality-assurance-podcast-with-murali-chemuturi/">Software Quality Assurance Podcast with Murali Chemuturi</a>, we discussed Software Quality Assurance and what Murali considers best practice. I found his position quite different from the Agile and Kanban Software people I typically interview. <br> <br> Recently I came across another subject, Measuring Customer Satisfaction, that Murali takes an unique position. This was basis for this podcast. <br> <br> J. Ross Publishing has recently published three books authored by Murali Chemuturi <br> <br> <br> <br> <a href="http://www.amazon.com/gp/product/1604270322?ie=UTF8&tag=business901-20&link_code=as3&camp=211189&creative=373489&creativeASIN=1604270322">Mastering Software Quality Assurance: Best Practices, Tools and Techniques for Software Developers</a> <br> <a href="http://www.amazon.com/gp/product/1604270349?ie=UTF8&tag=business901-20&link_code=as3&camp=211189&creative=373489&creativeASIN=1604270349">Mastering Software Project Management: Best Practices, Tools and Techniques</a> <br> <a href="http://www.amazon.com/gp/product/1604270241?ie=UTF8&tag=business901-20&link_code=as3&camp=211189&creative=373489&creativeASIN=1604270241">Software Estimation Best Practices, Tools & Techniques: A Complete Guide for Software Project Estimators</a> <br> <br>
