Summary: <br> Jeff Sussna founder of<a href="http://ingineering.it">Ingineering.IT</a>, facilitates Adaptive IT through teaching, coaching, and strategic design. He is the author of a new book <a href="http://www.amazon.com/gp/product/1491949880/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1491949880&linkCode=as2&tag=business901-20&linkId=DMUHHSVGPURJTGOZ">Designing Delivery: Rethinking IT in the Digital Service Economy.</a><br> <br> The<br> book and our conversations covers a lot of ground. If you are not <br> familiar with a few of these terms, Jeff gives one of the most straight <br> forward and understandable explanation you will hear. Subjects include <br> Service Dominant Logic, The Promise Theory, Service Design, <br> Post-Industrial, Cybernetics, DevOps and the Four Dimensions of Digital <br> Service. <br> <br> <a href="http://itunes.apple.com/us/podcast/business901/id301378020?ign-mpt=uo%3D4">Business901 iTunes Store</a><br> <br> <a href="http://business901.podbean.com/mobile/">Mobile Version</a><br> <a href="http://business901.com/blog1/new-accessibility-for-the-business901-podcast/">New Accessibility for the Business901 Podcast</a><br> <br> <a href="http://business901.com/cap-do/">CAP-Do (More Info):</a><br> What makes CAP-Do so attractive is that it assumes we do not have the <br> answers. It allows us to create a systematic way to address the problems<br> (pain) or opportunities (gain) from the use of our products and <br> services.<br> <a href="http://business901.com/e-books/">Lean Marketing eBooks (More Info): Excerpt from the Lean Marketing House</a><br>
