![PBS NewsHour - Making Sen$e show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/046/313/small/making-sen-e-pbs-newshour-podcast-pbs.jpg)
Summary: At Zappos, an engaging work culture comes first; the company lavishly invests in morale. But what's the business rationale for spending generously to make employees happy? Economics correspondent Paul Solman visits the eccentric Las Vegas headquarters of Zappos, a company that's known for its devoted customer service and philosophy of self-management rather than hierarchy.