![Volunteer Management Hot Topics with Susan J. Ellis show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/028/960/small/volunteer-management-hot-topics-with-susan-j-ellis.jpg)
Summary: Paid staff plan new projects by applying their expertise to the intellectual challenges of the task. But it’s clients who will feel the impact of their decisions. By the time service users give feedback, it may be too late (or expensive) to make corrections. Volunteers, who bring a wide range of perspectives as members of the public, are great at pilot testing options much earlier in the process. And they will love doing so!