Summary: Executive Summary: Technology doesn't always lead to better customer experiences. One example is the trend to see robocalls replacing emails as cheap ways to contact you. If you have a call center, what does mean to your data center technologies? Hosts: John Kresic, Tom Kresic, Mike Kresic Running Time: 40:47 IT Pro News: Security updates Microsoft is retooling SQL Server 2014 SP1. It will be re-released in “weeks”. Many iOS apps vulnerable to AFN kit bug Microsoft Windows10 ready this summer, says AMD CEO Three years in, AMD leaves the HD server market Windows 10 security innovations at RSA Microsoft announces Azure Service Fabric cloud platform for building microservices. Swift tops list of most-loved programming languages in survey. Blackberry is trying to recapture it's security mojo. VMware is integrating its management solutions Google Cloud virtual machines, now super-sized.. Ubuntu 15.04 Launches with support for OpenStack Kilo. IBM's cloud story is not telling good stories based on financial results.. HP to sell Snapfish photo sharing service. IT Pro Main Topic: Voice in the Data Center In the not-so-cool department, interactive robo-calls from the cloud are as cheap as e-mail. Skype for Business IVR Call Center now a Contact Center (with video?) print, web, mobile, voice, video?
