Summary: Jeff Sussna founder of Ingineering.IT, facilitates Adaptive IT through teaching, coaching, and strategic design. He is the author of a new book Designing Delivery: Rethinking IT in the Digital Service Economy.The book and our conversations covers a lot of ground. If you are not familiar with a few of these terms, Jeff gives one of the most straight forward and understandable explanation you will hear. Subjects include Service Dominant Logic, The Promise Theory, Service Design, Post-Industrial, Cybernetics, DevOps and the Four Dimensions of Digital Service. Business901 iTunes StoreMobile VersionNew Accessibility for the Business901 PodcastCAP-Do (More Info): What makes CAP-Do so attractive is that it assumes we do not have the answers. It allows us to create a systematic way to address the problems (pain) or opportunities (gain) from the use of our products and services.Lean Marketing eBooks (More Info): Excerpt from the Lean Marketing House
