Faith Middleton Show: Design Critic Steven Heller and the Author of Comebacks at Work

Summary: According to Kathleen Kelley Reardon, our success—or failure—in the workplace depends on how we handle ourselves in conversation with our colleagues, whether in one-on-one interactions or large meetings. Workplace conversations are like a chess game, Reardon argues. The outcome is all in the strategy. Her book is Comebacks at Work: Using Conversation To Master Confrontation.