Summary: Drew LeSueur, Derek Neighbors, Clayton Lengel-Zigich and Roy van de Water discuss an article by Jamie Flinchbaugh entitled Don't just change the process if people aren't following the existing one. Is the process really the issue? Process only highlights culture problems, it doesn't solve them How do you know when it really is time to change the process? A short feedback cycle is important to evaluate the problems that are being highlighted.
