Summary: Were you satisfied with the service you received the last time you needed medical care? If you weren’t, you’re not alone. Turns out, medicine has been behind other industries in customer care. Now, not only are hospitals judged on it, research has also shown a link between patient satisfaction and medical outcomes. Dr. Vivian Lee and Dr. Tom Miller discuss how University of Utah hospitals and clinics are working toward ensuring patients are receiving the best service possible.
